Does True Lemon use Erythritol in it's products?
Please be assured that True Citrus does NOT use erythritol in any of its products, specifically our Lemonades, Limeades, Energys, Kids or Iced Tea drink mixes. While sometimes other companies do blend stevia and erythritol together, we DO NOT and never have. If we did, we would have to list it in our ingredient lines. Instead we either use stevia and cane sugar (1g for our Lemonades\/Limeades\/Iced Teas and 2g for our Kids) or just Stevia (in our Energys). To view the ingredients of all of our products, please visit each of our product’s corresponding product page.
How do I contact your company?
If you want to reach us by phone, dial 410-238-6000 or 866-885-3666 toll free. To ask about an online order through TrueLemon.com, call us toll free at 1-844-588-8783.
If you want to email us, send your message to CustomerCare@TrueCitrus.com. Or use our Customer Care form. (We will get back to you within 24 hours Monday – Thursday and by the next business day from Friday – Sunday.)
If you want to write us, mail your correspondence to True Citrus Company, 11501 Pocomoke Court, Ste. D, Baltimore, MD 21220. You can also find us on Facebook, Twitter, Instagram and Pinterest.
Do you sell or give away your customers' information?
We have a strict privacy policy and we never sell or give away our customers’ information. To read our complete privacy policy, click here.
Is my internet browser compatible with your website?
Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari should be compatible using the current versions. If you are experiencing any issues, you should verify you are not using an older version of the internet browser.Support for Internet Explorer 11 has been discontinued by Microsoft. We do not recommend using that browser to make online purchases.
On the website, how do I find information about a True Citrus product I'm interested in buying?
To find the product(s) you're looking for, you may (1) use the navigation menu at the top of our website or (2) type a keyword into the SEARCH box.
If you have any trouble locating a product, please call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our Customer Care form by clicking here.
How do I navigate the site?
To navigate this website, simply hover over the Shop dropdown and click on a product category. Product categories are organized by product type. You may also type a keyword into the “Search” box to quickly find a specific product. If you have any trouble locating a product, please call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our Customer Care form. u2028QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
Who makes True Lemon?
Grand Brands Inc. (dba True Citrus Co.) makes all of our True Citrus products including our flagship line of Crystallized Citrus Wedge sachets (including True Lemon and True Lime), our stevia sweetened, low calorie Lemonades and Limeades, Iced Teas and Energy drink mixes, and our citrus based, salt free Shakers and Spice blends. We are a small, growing company, comprised of almost 40 enthusiastic, dedicated team members who love what we do and are passionate about our products, our team, and our customers. We are citrus lovers who have created a unique product family based on proprietary processes (2 patents and counting). The processes allow us to provide fresh-squeezed citrus taste in a new form, enabling citrus to be enjoyed both in familiar and new usages. Learn more about us.
Who came up with the idea for True Lemon?
David Schleider, our founder and President, came up with the idea for True Lemon in 2001 while having lunch with his father. A long-time lemon lover, a chef by schooling, and an inventor by passion, David was waiting for another bowl of lemons to be brought to their table when he had his “aha” moment. He wondered why fresh lemon taste couldn’t be more convenient, as easy as opening up a packet of sugar. David spent the next three years working on True Lemon to make sure the taste was just right before starting our Company in June 2003.
Can I get samples of your products?
Customers can order samples of True Citrus unsweetened sachets and low calorie, sweetened drink mixes. Order now with our online Sample Pack form We are also happy to provide samples of our products (along with product information, where to buy info and coupons) forhealth clubs, healthcare professionals, health support groups, healthcare facilities, events, runs and races. Please click here to complete and submit our online form. For further information about sampling True Citrus products, you are also welcome to send us an email at CustomerCare@TrueCitrus.com or complete our online Customer Care form.
Why don't you send True samples to Canada?
As a small company we unfortunately can’t yet support sending samples outside of the country.
Can I order True products in bulk for a foodservice operation?
Whether you are a foodservice or dietary manager looking for alternatives to lemon juice packets or fresh lemon wedges, or a chef interested in a high quality and cost effective alternative to perishable lemons and limes, True Lemon and True Lime are wonderful additions to your foodservice operations. True Lemon and True Lime are available in 100, 500, 1,000 and 2,000 count packet boxes for beverage stations, patient trays, buffets and table tops. True Lemon and True Lime are also available in foodservice shakers and juice pouches for back-of-the-house and in bulk for ingredients. To find out more information about bringing True Lemon or True Lime into your foodservice operation, go to our Food Service page or email us at Foodservice@TrueCitrus.com.
Why would I buy True Lemon instead of a fresh lemon?
Let’s be clear. We love lemons. But let’s be honest: lemons can be a bit of a pain for many of us. (But not all. We know there are devoted lemon lovers who would never use anything but fresh – we’re speaking to you, Martha Stewart!)
For the vast majority of us who love lemons but forget to buy them, buy them and then forget to use them, use them but don’t use all of the lemon so the rest goes bad, or who love fresh lemons so much we’d like to take fresh lemon taste with us but it’s a pain in the neck, True Lemon is for you!
True Lemon provides consistent, fresh-squeezed lemon taste, any time, anywhere and can be used so many ways it’s hard to count.
Fresh lemons, on the other hand, don’t provide consistent taste (because their taste depends on when they were picked), are seasonally expensive, go bad, can only be used as a wet ingredient, and aren’t great travel companions. (Try putting a lemon in your pocket or purse.) And don’t even get us started on bottled or packet lemon juice.
For an easy comparison between True Lemon, fresh lemons and pasteurized lemon juice, check out this chart.
For all the ways to use True Lemon and other True Citrus products throughout your day check out these videos or this list.
What can I do with True Lemon?
So many things! True Lemon, True Lime, True Orange, and True Grapefruit can be used any place lemon, lime, orange, or grapefruit juice are used. Our products are great for water, beverages, cooking, baking and seasoning.
Click hereto view our library of delicious recipes.
Click hereto find a ton of great usage suggestions for using True Citrus products.
Can I use True Lemon in place of fresh lemon or bottled lemon juice?
True Lemon is a great alternative to fresh lemon juice or bottled lemon juice and can be used for cooking, baking and seasoning. (As can True Lime, True Orange and True Grapefruit.)
In the vast majority of recipes, where you want just the lemon taste - you can add True Lemon directly into the other ingredients. (Generally, we recommend 2 to 3 sachets = 1 tablespoon lemon juice.) However, in some recipes, it may be necessary or desirable to add an equivalent amount of water to replace the moisture the lemon, lime, orange, or grapefruit juice provides. In these cases, add both the appropriate number of True Lemon, True Lime, True Orange, or True Grapefruit packets and the necessary amount of water. (Example: if a moist cake recipe calls for 2 tablespoons of lemon juice, use 4 packets of True Lemon and 2 tablespoons of water.)
For measuring equivalents and conversions, please click here.
If I want to use True Lemon, True Lime, True Orange or True Grapefruit in cooking, what are the measurement equivalents?
One (1) sachet of True Lemon equals the taste of 1 large lemon wedge and 2 packets of True Lemon is the equivalent of 1 tablespoon lemon juice. This is the same equivalency for True Lime, True Orange and True Grapefruit.
A medium lemon has approximately 2 to 3 tablespoons of juice which equates to 4 to 6 True Lemon packets.
A medium or average lime has approximately 2 tablespoons of juice which equals 4 packets of True Lime.
For more measuring equivalents, click here.
I see a recipe that calls for two True Lemon packets but I only have the True Lemon shaker. What is the equivalent?
A serving of True Lemon shaker = ¼ teaspoon and so the packet to shaker equivalent is typically 1 to 1. So, for example, if a recipe on our website calls for two packets of True Lemon you would use ½ teaspoon from the shaker. For more measuring equivalent conversions, click here.
Can I use True Lemon, True Lime or True Orange in place of zest in a recipe?
If you are using the zest of a lemon, lime or orange for decorative purposes than you’ll need to use a fresh lemon, lime, orange or grapefruit. However, if you are using zest as an ingredient, you can use True Lemon, True Lime, True Orange or True Grapefruit. The equivalent is 2 sachets for 1 tablespoon of zest. (If you want a stronger citrus taste, you can add an additional sachet.)
Do I need to add water when using True Lemon in place of lemon juice for a recipe?
You only need to add water if the recipe you’re making needs the moisture from the juice as well as the lemon (or lime, orange, grapefruit) taste. Most recipes really only want the lemon taste and don’t need the moisture. For a recipe that needs the moisture from the juice then you would add the equivalent of water and the True Lemon/True Lime/True Orange/True Grapefruit packets. (For example, if the recipe calls for 1 tablespoon of lemon juice you would add two packets of True Lemon and one tablespoon of water.) For True Lemon recipes, click here.
Can I use True Orange in place of a fresh orange?
True Orange is not meant to replace the experience of eating a fresh orange or replace orange juice that you drink. Instead, True Orange allows you to enjoy the essence of fresh-squeezed oranges in delightful new ways. Add to your water or iced/hot tea. Sprinkle on fruit, fish or chicken. Replace orange juice or zest in recipes. For True Orange recipes and more, click here.
How many of the True Orange packets would I need to use to equal 8 oz. of orange juice?
True Orange is not meant to replace the experience of eating a fresh orange or replace orange juice that you drink. Instead, True Orange allows you to enjoy the essence of fresh-squeezed oranges in delightful new ways. Add to your water or iced/hot tea. Sprinkle on fruit, fish or chicken. Replace orange juice or zest in recipes. For True Orange recipes and more, click here.
Can True Lemon be used in place of real lemon when canning/preserving?
Yes, many people use True Lemon when canning or preserving.
Can True Lemon be used to make jams or jellies that need the lemon for the added pectin to jell?
Yes, we’ve heard from customers who use True Lemon as part of their jelly making process.
Where do I store True Citrus products?
Many of our customers keep their True Citrus products out on the counter, in their cabinets, or in their purse so they are always within easy reach. On our online store we sell a True Lemon table-top caddy and a True Lemon on-the-go mini-tote packet holder. (To see these handy accessories, click here.) True Citrus products should not be exposed to high temperatures for extended periods of time.
How many calories does a packet of True Lemon have?
A packet of True Lemon, True Lime, True Orange, or True Grapefruit has 0 calories. A serving of our beverage mixes (True Lemon Lemonades, True Lime Limeades, True Orange Orangeades and True Lemon Iced Teas) contain 10 calories per serving. True Lemon Energy contains 0 calories per serving.
Our True Lemon Shaker, True Lime Shaker, True Lemon Pepper Spice Blend, True Lime Garlic & Cilantro Spice Blend, and True Orange Ginger Spice Blend contain 0 calories per serving.
How many carbs does a packet of a True Citrus product have?
A single serving (one packet) of True Lemon, True Lime, True Orange, and True Grapefruit contains less than 1 gram of carbohydrates per packet.
A stick packet of one of our sweetened,10 calorie Lemonades, Limeades and Iced Teas contain 1g sugar and 3 grams of carbohydrates per stick packet.
A stick packet of one of our Energy products contain 0g sugar and less than 1g of carbohydrates.
Will True Lemon help me drink more water?
Water is good for you not only because of the great things it does for your body. For more information about why water is so good for you, click here. Water is also a great alternative to sweetened, caloric beverages like soda, fruit juice, sweetened iced teas and even drinks that you may not suspect, like some bottled waters; which are high in both calories and sugar. (Here’s a fun fact: Just switching out one can of soda or other 120 calorie drink per day for one glass of water can lead to an almost 15 pound weight loss in the course of a year without doing anything else.) And all you diet beverage drinkers, don’t think you’re off the hook. Consumption of diet sodas has been linked to weight gain and Type 2 diabetes.
But lots of people either don’t like the taste of plain water, get bored of it or want to add a beverage mix to their water but don’t want their water to turn into a chemical soup. (Check out this comparison chart.)
And that’s where True Citrus comes in. We’ve got you covered because we’re the only company that gives you a choice about how you want to flavor your water.
For those who like just a refreshing, light citrus taste we have 4 delightful choices for you. If you want to add just fresh citrus taste to your water without changing your water into a beverage, then try True Lemon, True Lime, True Orange or True Grapefruit. Each sachet delivers fresh-squeezed taste and:
- Equals the taste of a wedge of lemon, lime, orange or grapefruit
- Has a super simple ingredient line
- Has 0 calories and 0g sugarsu2028
- Has NO artificial sweeteners, sodium or gluten u2028
- Is Non-GMOu2028
For those who like a sweeter taste, then we have many delicious options for you. True Lemon Lemonades, True Lime Limeades and True Lemon Iced Teas are only 10 calories per stick packet but deliver real flavor from real fruit in every sip. Our True Lemon Energy Drink Mixes have 0 calories and 120 mg of caffeine from green tea. Each serving of any of our drink mixes:
- Is made with lemon or lime juices and oilsu2028
- Has a simple ingredient lineu2028
- Has 0 to 10 calories and 0g to 1g sugars
- Contain NO artificial sweeteners, sodium or gluten
- Have colors from sources like fruit juice, vegetable juice and spicesu2028
- Is Non-GMOu2028
So go ahead and make the switch to water flavored by True Citrus today. We’re so sure you’re going to love any True Citrus product you purchase, we have a 100% Happiness Guarantee.
Are True Citrus products gluten free?
All True Citrus products are gluten free and, in fact, many support groups for those with Celiac disease use True Citrus products regularly.
Are True Citrus products vegan?
Yes! All True Citrus products are vegan.
Are your products paleo and Keto friendly?
How seriously Paleo or Keto are you?
All of our True Citrus products are very low carb and, thus, are perfect fits for a Paleo or Keto diet, especially our unsweetened Crystallized Wedge sachets, citrus Shakers and Spice Blends. Our low calorie, low sugar, stevia sweetened Lemonades, Limeades, Orangeades, and Iced Teas may be more of a question. Our Energy drinks have 0 calories, 0g sugars and less than 1g carb.
However, we encourage everyone to read our nutrition panels and make a judgment for themselves. (Nutritional information is on every product page.)
I have diabetes. Can I use True products?
Yes, all of our True Citrus products are a great addition to a diabetes management eating plan. (However, if you have any questions or concerns about using any food or beverage, you should always consult your physician.)
Many people with diabetes are looking to replace sweetened, caloric beverages and even artificially sweetened beverages since artificial sweeteners have been linked to weight gain and Type 2 diabetes.
True Citrus offers two delicious ways to replace sweetened or artificially sweetened drinks and, at the same time, drink more water. For those who like just the light, refreshing taste of citrus, we have our convenient citrus sachets. Each sachet equals the taste of a fruit wedge and has 0 calories,0g sugars and <1g carb and has no artificial sweeteners, sodium or gluten. Available in True Lemon, True Lime, True Orange and True Grapefruit, they are great to add to water or teas but also serve as a wonderful alternative to salt to season foods.
We make delicious, sweetened low calorie Lemonades, Limeades, Orangeades and Iced teas. Available in on-the-go stick packets or pitcher packets (select flavors), True Lemon Lemonades, True Lime Limeades, Orangeades and True Lemon Iced Teas are made with stevia and a touch of sugar. Each stick packet has 10 calories, 1g sugar and 3g carbs.
We also make sweetened Energy drinks that are made with stevia. Each stick packet has 0 calories, 0g sugar, less than 1 gram of carbs, and contain 120mg of caffeine.
Finally, since many people with diabetes are also concerned with hypertension, True Citrus offers wonderful, salt free citrus spice blends as well as True Lemon and True Lime in shakers. All are delicious, flavorful ways to season food without adding sodium.
To find out where to buy them near you, click here.
I'm on a low sodium diet. Can I use True Citrus products?
Absolutely! True Citrus products are a great addition to a low sodium diet because they can flavor your food without adding any sodium. Also, adding them to water is a great alternative to soda and artificially sweetened soda and drinks which often contain sodium in them.
I am pregnant. Can I use True Citrus products?
Absolutely! We have a ton of delicious options for you to try! True Citrus products are a great way to drink more water (instead of drinking artificially sweetened soda or beverages with high sugar content). They are also a great way to flavor your food without adding any sodium.
As always, if you have specific questions or concerns about any food or beverage you are eating/drinking during your pregnancy, we recommend that you speak to your physician.
I have kidney stones and my urologist recommended that I drink water with lemon in it every day. Does True Lemon have the same properties as lemon juice for this condition?
First, we always recommend that you speak to your healthcare provider when considering health solutions for specific conditions.
Second, while we have never run any trials to test True Lemon’s effectiveness in helping to treat kidney stones, a urologist in North Carolina conducted a month-long study of some of his kidney stone patients. Half of his patients used fresh lemon and the other half used True Lemon (the doctor provided the True Lemon.) After a month, he looked at pH balance and found the results were exactly the same for both groups of patients. So, True Lemon had the same effect as fresh lemon, but the patients using True Lemon thought it was more convenient and easier to use than fresh lemon.
Finally, we have heard from many people who have kidney stones and have successfully incorporated True Lemon into their treatment program. Again, we always recommend discussing treatment options with your healthcare provider.
I am on dialysis and have to be careful about potassium among other things. What are the phosphorous and potassium content levels in True Citrus products?
True Citrus products have 0 phosphorus and 0.01 milligrams of potassium (basically 0 grams).
Is True Lemon considered an anti-oxidant?
No, True Lemon is not considered an anti-oxidant.
Does True Grapefruit offer any metabolism/weight loss benefits that your group is aware of?
True Grapefruit is made with grapefruit oils and juices but we don’t make any specific claims about its impact on your metabolism. Drinking water with any True Citrus product instead of soda or other sweetened beverages can help you to lose weight. (Here’s a fun fact: Just switching out one can of soda or other 120 calorie drink per day for one glass of water can lead to an almost 15 pound weight loss in the course of a year without doing anything else.)
What is the quantity of electrolytes per serving of the True Citrus products?
There are zero electrolytes per serving.
Can you use True Lemon as a detox drink?
Lemons are very popular in detox programs and we know that many people use True Lemon in place of fresh lemons or lemon juice. However, we make no claims about the overall efficacy of lemon water as a detox drink nor using True Lemon as part of a detox drink.
Are the True Citrus products such as the True Lime Black Cherry Limeade considered low glycemic given they contain sugar?
Yes, because the amount of sugar they contain is so small. This is true for all of our low calorie, stevia sweetened beverages.
I take some medications which mean I'm not supposed to use grapefruits. Can I use True Grapefruit?
Since everyone is different, we always recommend that you talk to your healthcare provider if you have any questions regarding your medication.
I've been taking potassium citrate medications, and my doctor is suggesting that I switch over to using lemons and limes instead. Would your True Lemon work for me?
True Lemon contains essentially zero potassium citrate.
I am allergic to corn so can I use your products?
We would recommend that if you or a family member has a strong allergy to corn then our products shouldn’t be used. However, we always recommend speaking to your healthcare provider if you have questions or concerns.
Does your product cause the deterioration of tooth enamel or in any way cause tooth delay?
Our product would do the same to your teeth as drinking lemon water would and it’s a very individualized answer. We have True Citrus team members who have been using 6+ packets a day for years and have had no issues but you should base your usage on your own dental health.
Are your products Non-GMO?
Yes, as of 2017, all of the ingredients we use are Non-GMO.
Are True Citrus products gluten free?
All True Citrus products are gluten free and, in fact, many support groups for those with Celiac disease use True Citrus products regularly.
Are True Citrus products organic?
True Citrus products are made with simple and clean ingredients and are Non-GMO but are not organic.
Are True Citrus products natural? Do they have artificial sweeteners?
All True Citrus products are made with simple ingredients. Our products:
* Are made with lemon, lime, orange, or grapefruit juices and oils.
u2028 * Have no artificial sweeteners. (Our low calorie sweetened drink mixes are sweetened with stevia and a touch of sugar.)
* Contain ingredients from fruits, herbs or vegetables depending upon the products.u2028
* Colors sources from spices (ex: turmeric), vegetables (ex: beet juice) or fruit juices (ex: grape or elderberry juice).u2028
* Are Non-GMO, and sodium and gluten free. u2028
To read about our Live True commitment, which is the foundation of all of our products, click here.
To read about the ingredients we use, check out our Ingredients Finder here.
What does it mean that your products have natural flavors in them?
For our Non GMO natural flavors, we use not only the main fruit flavor (for example raspberry or black cherry) but also a proprietary blend of other natural flavors from fruits, herbs and/or vegetables, which is why we don't solely list “Raspberry” or “Black Cherry”. Since we use other natural flavors to enhance the main flavor, the FDA requires us to say “Natural flavors”.
Are the colors you use natural?
We use Non GMO colors that come from only natural sources including fruits (e.g., grapes), vegetables (e.g., beets) and spice (e.g., turmeric).
What is True Lemon made from?
True Lemon’s ingredients are the same as found in a lemon:
Citric Acid, Lemon Juice and Lemon Oil. Like all True Citrus products, True Lemon is made from simple ingredients, has no artificial sweeteners, is Non-GMO and is sodium and gluten free. To learn more about True Lemon, click here.
Are True Citrus products vegan?
Yes! All True Citrus products are vegan.
Are your products paleo and Keto friendly?
How seriously Paleo or Keto are you?
All of our True Citrus products are very low carb and, thus, are perfect fits for a Paleo or Keto diet, especially our unsweetened Crystallized Wedge sachets, citrus Shakers and Spice Blends. Our low calorie, low sugar, stevia sweetened Lemonades, Limeades, Orangeades, and Iced Teas may be more of a question. Our Energy drinks have 0 calories, 0g sugars and less than 1g carb.
However, we encourage everyone to read our nutrition panels and make a judgment for themselves. (Nutritional information is on every product page.)
Is True Lemon considered an anti-oxidant?
No, True Lemon is not considered an anti-oxidant.
Do all your True Citrus products contain citric acid?
Yes, all of our products contain Non GMO citric acid.
Are your products Kosher and if so who is the supervising agency?
Yes, they are Parve and the supervising agency is the Orthodox Union.
How is True Lemon made?
True Lemon is made from a patented recipe that crystallizes the lemon’s oils and juices, locking in fresh-squeezed lemon taste. (It’s the fact that True Lemon contains both lemon oil and juice that makes it special. Most lemon replacements contain just lemon juice.)
Because True Lemon always delivers consistent, fresh-squeezed lemon taste, we believe it’s an excellent alternative to fresh, frozen or bottled. (And, with no undue modesty, we think it’s actually better than at least 2 of those!)
Does True Lemon have the same properties as a fresh lemon?
True Lemon is made from real lemon juices and oils. True Lemon behaves almost identically to fresh lemon juice when using in water, drinks, beverages and in recipes. This is also true for True Lime, True Orange and True Grapefruit.
Do your products contain flavonoids or Limeonene?
Absolutely (and that’s great)! Because of our gentle encapsulation, we are able to maintain the delicate flavonoids (including limonene) that are found in citrus oils. Flavonoids are a group of plant metabolites thought to provide health benefits through cell signaling pathways and antioxidant effects. These molecules are found in a variety of fruits and vegetables. Limonene is found in citrus peels/rinds and is the thing that makes oranges and lemons smell orangey and lemony.
I see that some of your products have stevia in them. What is that and is it an artificial sweetener?
Stevia is a plant that has been used for centuries around the world as an herb and a zero calorie sweetener. Currently, there are many stevia sweeteners on the market, including Truvia®, PureVia®, Stevia in the Raw®, and Pure Circle®, to name just a few.
Stevia is extracted from the sweetest part of the stevia plant (called rebiana). Once stevia is purified, it’s 300 to 400 times sweeter than sugar. Stevia can have a bitter aftertaste, so many products that use stevia as a sweetener also add a small amount of sugar to round out the flavor (as True Citrus does).
Some stevia products are made from a process that uses chemicals in the extraction or refinement of their stevia which is why some people may consider those to be artificial. However, we use only Non GMO stevia that is guaranteed a minimum of 95% pure, which is some of the highest in the industry. In addition, we source our rebiana only from reputable companies that do not use chemicals in the extraction or refinement of their stevia, and use only water-based extraction methods, which are safer for both our customers and our environment.
Stevia, which is commonly grown in South America and Asia, can also be grown in your garden.
If you use stevia in your drink mixes, why do you use sugar too?
The sweetness in our drink mixes come from stevia. The sugar we use is to help round out the notes of the stevia as well as acting as a bulking agent.
Why does sugar come before stevia in the ingredients line?
Because stevia is 300 to 400 times sweeter than sugar, only a very small amount of stevia is required to deliver a sweet taste in our drink mixes. We also use a small amount of sugar, which is used to help round out the taste of stevia as well as acting as a bulking agent. Since the small amount of sugar used weighs more than the stevia, it is listed before stevia in the ingredients line.
I noticed that you have a couple products now that have listed Rebiana (stevia) as an ingredient. Is this actually pure Stevia, or are you using Truvia? Also is this Stevia being extracted using water or chemical methods?
We use only Non GMO stevia that is guaranteed a minimum of 95% pure, which is some of the highest in the industry. We source our rebiana only from reputable companies that do not use chemicals in the extraction or refinement of their stevia—only water-based extraction methods are used, which are safer for both the customer and our environment. (We’re committed to not only the health and well-being of our customers; we’re also in tune with our delicate ecosystem!)
Is there a chemical process used in making the lemonade from stevia? Is the stevia chemically broken down?
No chemicals are used in the processing of the Non GMO stevia we use. It is solely through an aqueous (water-based) production.
Where is stevia grown?
Like most stevia, ours is produced in a state-of-the-art facility in China under strict food guidelines and stringent auditing requirements and meets the highest quality standards.
Where does the caffeine come from in your Energy Drinks?
A stick packet of True Lemon Wild Blackberry Pomegranate and Wild Cherry Cranberry deliver 120mg of caffeine, equal to a strong cup of coffee. Unlike many energy drinks that are currently on the market, the caffeine we use is from green tea, so it delivers a more sustained lift. Like all True Citrus products, our Energy drink mixes:
*Are made from simple ingredients.
*Contain real lemon oil and juice.
*Are sweetened with stevia
*Have 0 calories and less than 1 gram carbs
*Have NO artificial sweeteners
*Have colors from sources such as vegetable and fruit juice
*Have no gluten or sodium
*Are Non GMO
How are your True Orange packets considered unsweetened when they contain sugar?
True Orange uses a tiny amount of sugar (<0.5g/packet or 1/8 teaspoon) as a bulking agent and not to sweeten the product. This small amount of sugar is considered to be negligible by the FDA, and does not have any effect on blood sugar levels when used in 16 ounces of water/beverages.
Where does your citric acid come from?
Citric acid is found in all citrus fruits. However, there is not enough citrus to produce the amount of citric acid that food manufacturers like us use and not all citric acid is produced in the same way. Our organic citric acid is derived from the cassava plant. The plant is harvested and fermented using Non GMO enzymes and is purified. The fermentation process is a non-synthetic, organic process and the FDA recognizes our form of citric acid may be included in organic labeled products.
Do True products have corn in them?
Yes. Our True Lemon Shaker, True Lime Shaker, True Lemon Pepper Spice Blend, True Lime Garlic & Cilantro Spice Blend, and True Orange Ginger contain Non GMO maltodextrin, a starch derivative of corn.
Do any of your products contain any mono-sodium glutamate and/or free glutamic acid?
No, True Citrus products do not contain any monosodium glutamate or glutamic acid.
Do True products contain soy?
True Citrus products do not contain soy.
Do True products contain potassium?
A serving of any True Lemon, True Lime, True Orange or True Grapefruit (unsweetened or sweetened) products contain less than 0.01 milligrams of potassium, so a very small amount.
What are the phosphorus and potassium content levels in True Citrus products?
Our True Citrus products (both our unsweetened Crystallized Wedge sachets and our low-calorie sweetened drink mixes) contain 0 phosphorus and 0.01 milligrams of potassium (basically 0 grams).
What is your source of maltodextrin used in your shakers? Corn, wheat, rice?
The purpose of maltodextrin in our products is to help our flavor components disperse better when cooking, baking or seasoning. Without it, you would get big hits of lemon oil with pockets of acid instead of a hom*ogenous product throughout. The maltodextrin we use is Non GMO and is solely derived from corn and is not used as a sweetener. Because of its low use amount, the maltodextrin does not significantly contribute to raising blood sugar.
Do all of your products have corn in them?
Only our shakers and spice blends have Non GMO maltodextrin in them, which is derived from corn.
Do you use cochineal as an ingredient for your colors?
We do not use cochineal as a color.
Do you use MSG?
We don’t use MSG in any of our products. It is not something we add nor is it in the ingredients we source.
Do any of your spices contain wheat or rice?
No, they don’t contain either. All of our products are gluten free.
Do your products contain caffeine?
Yes, some True Citrus products do contain caffeine.
Our Iced Teas contain 40 mg of caffeine per stick packet, and our Energy Drink Mixes contain 120 mg of caffeine per stick packet (equal to a strong cup of coffee). To shop our Energy healthy drink mix line, click here.
Does any True Citrus products contain lactose?
No, True Citrus products do not contain lactose.
Are True Citrus products made with organic fruit?
Our products are not made with organic fruit.
Are all of your ingredients sourced in the United States?
While all of our manufacturing is done in the United States, as a global food manufacturing company, we utilize a number of sources from outside the United States to provide us with some of our raw materials. This is due to several reasons. Some ingredients, like stevia, aren’t yet produced in the United States on a large scale. (This may change within the next ten years as more tobacco farmers move away from growing tobacco and start growing stevia.) Other ingredients which are made in the U.S. are very expensive vs. the same ingredient produced in countries like Mexico and Brazil and we are very cognizant about keeping all of our products affordable. However, regardless of where any of our ingredients come from, they all meet the highest standards, are Non GMO and are the best quality we can purchase.
Is the sugar you use chemically processed?
The Non GMO sugar we use is refined to remove any impurities.
What are all the different True Citrus products?
There are a variety of delicious and refreshing True Citrus products, at least one of which you are sure to love (if not many more)!
All of our products are made from simple ingredients including real citrus, no artificial sweeteners, are Non GMO and sodium and gluten free.
We offer a variety of unsweetened citrus products:
* Crystallized Wedges in convenient sachets
* easy-to-use Shakers
*andu2028 salt free Spice Blends.u2028
We also offer stevia sweetened:
* 10 calorie Lemonades and Limeades
* 10 calorie Iced Teas made from real black tea
*andu2028 0 calorie Energy drinks, powered by caffeine from green tea.u2028
To learn more about our products, click here.
To learn more about our 100% Happiness Guarantee (because we want you to be delighted with every True Citrus purchase) click here.
On the website, how do I find information about a True Citrus product I'm interested in buying?
To find the product(s) you're looking for, you may (1) use the navigation menu at the top of our website or (2) type a keyword into the SEARCH box.
If you have any trouble locating a product, please call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our Customer Care form by clicking here.
Where can I purchase True Citrus products?
True Citrus products are available in over 37,000 grocery stores and retailers including Walmart, Kroger, Target, Safeway, Wegmans, Food Lion, Hannaford and many more. For store locations in your area, click here.
* Generally, our unsweetened Crystallized Citrus Wedge sachets (like True Lemon and True Lime) are found in the baking aisle near Splenda®. u2028
* Our sweetened, low-calorie Lemonades, Limeades, Iced Teas and Energy Drink Mixes are in the powdered drink mix section (near Crystal Light®). u2028
* Our spice blends currently have limited distribution in grocery stores but can be found in the seasoning section of the baking aisle. (It is generally more convenient right now to purchase our shakers and spice blends through www.TrueCitrus.com;(by going to the specific product page and clicking “Add to Cart” or Amazon.)u2028
If your favorite store doesn't sell your favorite True Citrus products, please visit our online store at www.TrueCitrus.com. Our online store carries our entire family of True Citrus products including exclusive items and sizes. Many of our products are also found at Amazon, Walmart.com, Jet.com and SamsClub.com, among other online retailers.
Looking for True Citrus products in large quantities or in bulk sizes for your business? True Citrus products are also available for foodservice operations or for commercial ingredient applications. click hereFor more information about True Citrus in foodservice, . For information about our Commercial Ingredients Applications and Solutions, click here.
How do I purchase True Citrus products for my business?
In addition to being used by consumers at home, a wide variety of businesses use or purchase True Citrus products. We’re always excited to discuss new business opportunities with you.
Foodservice: Airlines, hotels, QSRs, cafeterias, hospitals and healthcare facilities, universities and colleges, and convenience stores are just some of the foodservice operations that use True Lemon and True Lime in front-of-the-house and back-of-the-house applications. For more information, click here or email us at FoodService@TrueCitrus.com.
Retail and E-Commerce: If you are interested in carrying True Citrus products in your retail establishment or on your online store, please go to our retail sales page by cliking here or contact us at RetailSales@TrueCitrus.com or EcommerceSales@TrueCitrus.com.
Commercial Ingredient Applications: Many food and beverage companies are using True Citrus products as their citrus solution. If you’re interested in learning more, click here or contact us at Ingredients@TrueCitrus.com.
Where in the store will I find True Citrus products?
Our unsweetened Crystallized Citrus Wedge sachets (like True Lemon and True Lime) are generally found in the baking aisle near Splenda®.
Our stevia sweetened, low-calorie Lemonades, Limeades, Iced Teas and Energy Drink Mixes are in the powdered drink mix section (near Crystal Light®).
Our Spice Blends currently have limited distribution in grocery stores but can be found in the seasoning section of the baking aisle. (It is generally more convenient right now to ( purchase our Shakers and Spice Blends throughour website click here) or Amazon.) You can also purchase all of our products online at TrueCitrus.com.
To find stores in your area that carry True Citrus products (and what products they carry), visit ourStore Locator. If you don’t find our products that are supposed to be sold when you’re at the grocery store, ask for someone in the Grocery Department to help you.
You can always contact us toll-free please call us toll-free at 1-866-885-3666, email us at CustomerCare@TrueCitrus.com or complete our Customer Care form by clicking here.
My local store doesn't carry True Lemon or some of your other flavors. What do I do?
While our products are available in over 37,000 grocery stores and retailers nationwide, many stores don’t carry all of our True Citrus products. You can always fill out a product request form at the customer service desk of your local store or speak to the grocery manager to see if it can be ordered for you. Often it’s customer demand that will cause a store or grocery store chain to start carrying a new product.
To locate a store near you that carries True Citrus products, please search ourStore Locator.
And if you can’t find your favorite True Citrus product near you, you can always order from within this website. Each product page has an “Add to Cart” option. (We also sell exclusive items and larger quantities at TrueCitrus.com. )
You can call toll-free to place an online order at 1-844-LUV-TRUE (1-844-588-8783). Amazon.com, Walmart.com, Jet.com and SamsClub.com are other online retailer that carry a large variety of our products.
Do you sell True Citrus products online?
Yes, you can purchase all of our True Citrus products through this website (TrueCitrus.com). If you select any product page within TrueCitrus.com, you will be able to order your chosen True Citrus product (or products) directly via “Add to Cart” or you can call toll-free 1-844-LUV-TRUE (1-844-588-8783). Many of our products are also available online through Amazon and other online retailers including Walmart, Kroger, Instacart, Sam’s Club and more. You can see a list of online retailers that carry each product by navigating to the individual product page.
Do you sell True Citrus products in Canada?
Currently our Crystallized Citrus Wedge sachets (True Lemon, True Lime, True Orange) and Shakers are sold in some major grocery stores including Sobeys (east and west), Overwaitea, Safeway and Whole Foods. Loblaws carries our Spice Blends in the Natural Foods Section.
Our stevia sweetened, low-calorie Lemonades and Limeades are carried in both Safeway and Federated Co-op. Additionally, our products can be foundin over 50 other locations.
In the meantime, you can buy all of our products from these online Canadian distributors: healthyfamilyfoods.ca and elua.com
Where is the expiration date on the box?
True Citrus products don’t have an expiration date but use a “best-used-by” date. After this date, our products are still safe to use but start to lose some of their flavor potency. The best-used-by date is stamped on the bottom of the package and reflects a date two years from when the product was produced.
Crystallized Citrus Wedge Sachets (like True Lemon and True Lime):The best-used-by date is located on the very bottom of the box below the barcode. The date is an imprint that is the same color as the packaging and may be a little hard to see. For example, a best-used-by date of 040521 1111 has a best-by date of April 5, 2021. The “1111” that follows the date is an internal lot number. Our bulk boxes of citrus sachets will have a date printed or stamped on the package. The best-used-by date may be listed as “BB040521” or “0405211111.” The best-by date for this product would be April 5, 2021.
Lemonades, Limeades, Iced Teas and Energy:The best-used-by date is stamped on the very bottom of the package. It could read “Best By: APR0521S” or “Best By: 04/05/2021.” The best-by date for this product would be April 5, 2021.
Shakers and Spice Blends:The best-used-by date is stamped on the very bottom of the shaker. For example, a best-used-by date reading “0405211111” has a best-by date of April 5, 2021. The “1111” that follows the date is an internal lot number.
How long does True Lemon last?
All True Citrus products have a shelf life of two years if unopened. Once you open a packet, the shelf life is only a couple of days.The shelf life for True Lemon and True Lime Shakers or our Spice Blends is also two years unopened. Once opened, the shelf life is about six months.
Once one of our products is beyond a “best used” date, the product is still safe to use. However, the flavor will start to slowly degrade after that date.
I added True Lemon to water and it doesn't taste like anything. I kept adding packets and it still didn't taste like lemonade.
Our flagship product, True Lemon Crystallized Wedge sachets, is not lemonade and so it’s not going to be a strong, sweet taste like lemonade. Instead, True Lemon has a refreshing, light taste, just like you squeezed a lemon wedge into your water. (Each sachet equals the taste of one wedge.) The same is true of True Lime, True Orange and True Grapefruit. If you like a stronger, sweeter taste, then can we suggest trying one of our Drink Mixes. To see our low-calorie, stevia sweetened choices - including Lemonades, Limeades, and Iced Teas - click here.
What if I buy your products online and don't like it?
Whether you purchase a True Citrus product in the store or online, they are all backed by our 100% Happiness Guarantee (because we want you to be delighted with every True Citrus purchase).
If, for any reason, you aren’t satisfied, please call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our CustomerCare form by clicking here.
We’re happy to send you a refund or exchange for another True Citrus product.
My recent box had two empty packets in it. What do I do?
We always stand behind our 100% Happiness Guarantee so if you purchase a box that has some empty packets, or has some packets that are missing, just give us a call toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our CustomerCare form by clicking here.
(Please include your full name, mailing address, where you purchased the box, and- if you still have the box- the fivedigit batch number located under the UPC code.)
I recently purchased a box of True Lemon and the True Lemon in the packets seemed cakey and didn't easily come out of the packet. What caused this and what do I do about it?
All True Citrus products should always be free flowing. However, since True Citrus products are made from simple ingredients, every once in a while some True Citrus packets will become sticky or cakey. This has nothing to do with where a customer stores their True Citrus product at home but is due to a rarely occurring bump in the humidity in the manufacturing room where the packets get sealed.
If you purchase any True Citrus products that don’t meet your expectations in terms of product taste or product quality, simply call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our CustomerCare form by clicking here.
We are happy to send you a replacement. Please include your complete name and mailing address, the number of packets that need to be replaced and where you purchased your product. Also, if you still have the box, please include the best-used-by date (the ten digit batch number located under the UPC code) and whether this was your first time purchasing our product.
I just purchased a new box of True Lemon and one of the packets was empty but covered in a red tape. Why?
It’s what’s called a “splice” in the roll that was missed in production.
Why is your True Lemon box so wasteful? The packets barely fill a quarter of the box which means it's not very environmentally friendly.
We hear you and we are working on creating a thinner box which will have a smaller footprint. In the meantime, we are using recycled carton material so we hope that you’ll recycle your True Lemon box like we do!
Do I have to pay sales tax?
A sales or use tax may or may not apply to your purchase depending on the prevailing laws in your city and state. If a sales tax does apply, it will be calculated before you submit your payment information.
Do you have a price adjustment policy?
In certain cases, True Citrus will gladly give you money back if you bought an item, only to discover it was on sale at a later date. However, please be aware of the following conditions:
u2028u20281) You bought the item at regular price and did not use a promotion/coupon code with your order.
u2028 2) Within 5 days of your order being placed, the price of the item(s) was further reduced from the final price you paid.
u2028 If you bought an item online at TrueCitrus.com and you think you’re eligible for a price adjustment, please contact our Customer Care Team at 1-844-588-8783 or email us at CustomerCare@TrueCitrus.com.
My discount code is not working. What do I do?
There could be a few reasons why your discount code is not working:
u2028u20281) Your discount code is no longer valid. Please check the expiration date.
u20282) You entered the discount code incorrectly. Please check that you entered the correct code. Discount codes are not case sensitive.
u20283) You tried to apply more than one discount code per order. Only one discount code is permitted per order.
u20284) Your discount code is one-time use only.
Please note that we monitor discount code usage by IP address. Since some discount codes are only designated for one-time usage, they will only work once per IP address. If you have more than one computer in your household, the one-time discount code will only work once per household since all computers share the same IP address from your internet provider on the outside network interface. This is in accordance with most common e-commerce methods for verifying discount codes.
u2028u2028If you’re still experiencing issues with your discount code, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
What do I do if I have a question on my charges?
If you have a question on your charges, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
What do I do if I need a copy of my receipt or invoice?
To get a copy of your invoice, log into your account as a returning customer. Click on My Account”, “Print Invoices”, and scroll to the order and click “View Order.” You will be able to print a copy of your invoice by clicking on the “Need To Print An Invoice” button.
If you need help accessing your receipt or invoice, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
When will my credit card be charged?
Your credit card will be charged once your order is placed.
When will my credit appear on my account?
Please allow 7-10 business days from the time you contact our Customer Care Center for a credit/refund to post to your account.
If you don’t see your credit after this time frame, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
Do you have gift cards?
At this time we do not have gift cards.
How do I use a coupon?
After adding items to your cart, click the "Your Cart" icon and “View Cart.” From there navigate to the checkout. On the checkout screen you will see a box where you may enter your coupon code. Only one coupon code is permitted per order. Once applied, the discount will be applied to the order and will also be reflective in your order total. u2028
u2028Need help? Please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
When will I receive a notification that my subscription is going to ship and I'm going to be billed?
You will get an email notification 7 days before being billed. At that time, you can cancel or change your subscription. If you don't do anything, your subscription will be shipped and billed as planned. If you have any questions, please email us at CustomerCare@truecitrus.com or call us toll-free at 844-588-8783.
Can I select how often I receive my subscription?
Yes, you can choose from a 30, 60 or 90 day interval. You can also change this once you've started to receive your subscription by logging into your account and changing the subscription frequency. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.
How do I update my billing information for my subscription?
In the Billing Information tab you'll find the current method of payment along with the current billing address.However, this is not the same as the shipping address. You would edit the address in this section if something has changed for your place of residence or the email address on file. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.
How do I skip a delivery for my subscription?
Once logged into your account, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.
How do I add a product to my subscription?
Once logged into your account, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.
How do I cancel a subscription?
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.
Where do you ship?
We currently do not ship to any countries other than the United States. We only accept billing and shipping addresses for the United States.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.u2028At this time, we have two special shipping offers:
u20281) Receive $4.95 standard shipping with any order of $15.98 or more (after all discounts have been applied).
u20282) Receive free standard shipping with any order of $40.00 or more (after all discounts have been applied).
If you have any questions, please contact us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com
Has my order shipped?
You will receive a shipping confirmation email with the tracking number when your order has shipped. You can also log into your account as a returning customer. Click on “My Account,” “View Past Orders” and scroll to the order. It will read “Shipped” underneath the status heading. Please note that the tracking number will not be active until the end of the day.
I live in Alaska. How long will it take to get my shipment?
Shipments to Alaska and Hawaii can take up to 4 weeks to be received.
An item is missing from my shipment. What should I do?
If an item is missing from your shipment, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
What do I do if my order never arrived?
If your order has not yet arrived, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com or complete our online CustomerCare form by clicking here.
How do I return my product?
We have a 100% Happiness Guarantee because we want you to be delighted with every True Citrus purchase!
Please contact Customer Care by phone at 1-844-LUV-TRUE (1-888-588-8793) or email us at CustomerCare@TrueCitrus.com so we can assist you with returning an item.
I received the wrong product. How do I return it?
If you have received the wrong product, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com. We will make sure we correct your order as quickly as possible.
How do I return an accessory I purchased?
We have a 100% Happiness Guarantee because we want you to be delighted with every True Citrus purchase.
If you purchase an accessory and are unhappy with it, you may return it within five (5) days of receipt. The item must be unused and in its original packaging in order to qualify for an exchange or refund. Used items will not be accepted as a return and will not qualify for an exchange or refund. Return shipping charges are not covered by True Citrus and will be the responsibility of the customer.
Please contact Customer Care by phone at 1-844-LUV-TRUE (1-888-588-8793) or email us at CustomerCare@TrueCitrus.com so we can assist you with returning an item.
How do I cancel my order?
To cancel an order that was placed, please email us at CustomerCare@TrueCitrus.com or call us toll-free at 1-844-LUV-TRUE (1-844-588-8783).
I didn’t get my order when I was supposed to receive it. Can I get my shipping fees refunded?
We do our very best to get your order processed as quickly as possible. However, the estimated delivery date provided is an only an estimate. Any delays on the part of the UPS or carrier are out of our control. Because of this, we do not refund shipping costs at this time.
Our 100% Happiness Guarantee
Each and every one of us here at True Citrus is committed to providing our customers with the best products possible, and that’s why we take pride in our 100% Happiness Guarantee. Because we want you to be delighted with every True Citrus purchase if there is any reason you are not, simply contact us for a replacement or refund. (Shipping may not be included in refund price depending on circ*mstances. 100% Happiness Guarantee does not apply to products sold outside of the United States and that are past their "best use by date" which is two years from the time the product was manufactured and can usually be found on the bottom of the box.)
Please call us toll-free at 1-866-885-3666 or, for online orders, 1-844-LUV-TRUE (1-844-588-8783). You can also email us at CustomerCare@TrueCitrus.com or complete our CustomerCare form by clicking here.
We value your privacy: our privacy policy.
We value your privacy and so we never sell or give-away your personal information. Please view our Privacy Policy for complete details on how we use the information we collect.
We value your security: our security policy
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Further, this website is tested daily, and has passed our strict security tests, which help protect you from identity theft, viruses, spyware, and other online threats.
Our cookie policy
Effective August 10, 2018
We respect the online privacy of our website visitors to www.TrueCitrus.com, www.TrueLemon.com, and other web domains by which we provide products and services online.
To read our Cookies and Similar Technologies Policy, click here.
True Citrus Website Accessibility Statement
Effective August 10, 2018
True Citrus is committed to facilitating the accessibility and usability all of its digital properties, including “truelemon.com, truecitrus.com, and truelemonstore.com”, for all people with disabilities. In that regard, we have implemented, are in the process of implementing and/or are evaluating implementing relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
Our efforts are ongoing. If at any time you have specific questions, concerns or suggestions about the accessibility of one of our websites or a web page on a website, please contact us at accessibility@truecitrus.com or 866-885-3666. If you email us, please be sure to specify the specific website or web page in your email. We will make all reasonable efforts to make our websites and web pages accessible to you and/or will use reasonable efforts to provide you with the same information and functionality as if you were using our websites.
CustomerCare@TrueCitrus.com or complete our CustomerCare form by clicking here.
How do I create an account
1. Click the “My Account” icon at the top right side of our site.
u2028 t2. Click the “Continue” button under the New Customers section. u2028
t3. Enter your email address and choose a password. Click “Continue”.
u2028 t4. Enter your shipping information. Click “Continue”.u2028t
Your information is NEVER sold to any other company and is kept completely private. Please click here to view our Privacy Policy for more information.
tIf you are having any problems creating an account, please contact us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
I forgot my password. What do I do?
Click the "My Account" icon at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Enter your email and and an email will be sent to you with a link to reset.
If you are having any problems editing an account, please contact us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
How do I edit my account info?
Click the “My Account” link at the top right hand side of our site to edit your account information. Here you will be able to manage your orders, payments, reviews, and personal information like your email, billing, and shipping addresses. If you are having any problems editing an account, please contact us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.
How do I track my order?
You will receive a shipping confirmation email with a tracking number when your order has shipped. You can also log into your account as a returning customer. Click on “My Account,” “Track Packages,” scroll to the order that you would like to track and click “View Order.” The tracking number will be listed under “Order Status” at the top of your order details. Please note that the tracking number will not be active until the end of the day.
