@MR_80HDHey, if it wasn't connecting at all, you can check for local issues. Sometimes local blockers or setup can prevent the connection to chat, if you seem to have this can you try using a different browser or even a different device?
Hopefully this helps you get through to support, thanks.
Introduction: My name is Van Hayes, I am a thankful, friendly, smiling, calm, powerful, fine, enthusiastic person who loves writing and wants to share my knowledge and understanding with you.
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