TERMS AND CONDITIONS OF USE
Johns Hopkins Medicine MyChart (“MyChart”) is an Internet application that (i) enables patients to have secure web-based access to information from their medical record maintained by Johns Hopkins Medicine health care providers (collectively referred to as Johns Hopkins) in electronic format, (ii) provides patients and their guarantors the ability to pay for services; and (iii) provides a secure mechanism to communicate with providers. Johns Hopkins is offering this service to patients so patients have a convenient means of reviewing information from their medical record, communicating with their Johns Hopkins health care providers, arranging for clinical services/appointments, and paying for services rendered.
The electronic and accessible nature of medical record information maintained on MyChart presents unique security and privacy issues as addressed below. Therefore, certain necessary measures for protecting the security and privacy of such information are the responsibility of the user as detailed below. By requesting a MyChart account and continuing to use MyChart, you are agreeing to these Terms of Use, which include legal and privacy waivers, disclaimers, and personal responsibility requirements.
The information from your medical record available through MyChart may not constitute your entire medical record. The information available through MyChart is limited to that information that is maintained within Johns Hopkins’ primary electronic medical record system (Epic). You may have records stored in other systems that cannot be viewed through MyChart. There also might be technical or legal limitations on what is viewable to you in MyChart. You will continue to have access to your full medical record by contacting the office of your health care providers directly or by submitting a request by following the directions on this website. https://www.hopkinsmedicine.org/patient_care/patients-visitors/patient-rights-records/medical-records.html. You can also request a copy of your full medical record by submitting a request through the Sharing Hub section of your MyChart account. YOU ACKNOWLEDGE THAT MYCHART SHALL NOT BE USED TO MAKE HEALTHCARE DECISIONS OR DIAGNOSIS AND JOHNS HOPKINS SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, ARISING FROM YOUR USE OR MISUSE OF MYCHART OR ANY INFORMATION OR CONTENT THEREIN. Remedies under these Terms of Use are sole and exclusive and are limited to those expressly provided for in these Terms of Use.
MyChart may be used to send invitations for research studies you may be eligible to participate in. Click here for more details on this feature and how to opt out.
Guarantors enrolling in MyChart on or after 8/10/2023 will be automatically enrolled in electronic statements. Click here for more details on this feature and how to opt out.
You are not required to utilize MyChart and may discontinue usage at any time. You acknowledge that you are expected to use MyChart appropriately. Overusing the messaging feature of MyChart or using inappropriate or threatening language are a violation of these Terms and Conditions. You acknowledge that MyChart is being provided to you without charge. Therefore, Johns Hopkins reserves the right to terminate your access to MyChart at any time, with or without cause. Should Johns Hopkins determine that you have violated these Terms of Use, as may be modified from time to time, Johns Hopkins may discontinue your usage of MyChart immediately, without providing prior notice. In addition, MyChart may not be available at all times due to system maintenance, outages, or other issues beyond the control of Johns Hopkins. BY USING THIS SERVICE OR BY CLICKING “ACCEPT” BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THIS SERVICE.
MyChart enables you to send requests, questions and other communications, regarding your medical record information, electronically to your health care providers. Such communications will be routed to an appropriate individual within your health care provider's department and/or practice. Therefore, individuals other than your personal health care provider may review your medical record information as required to address your request. If your communication contains sensitive information that you want shared only with your personal health care provider, you should contact such provider directly and not through MyChart. All communications sent through MyChart will become part of your permanent medical record and may be used and disclosed as permitted by law.
The average turnaround time for responding to requests for information submitted through MyChart is two to three business days. Therefore, communications via MyChart for urgent matters is not appropriate if a quicker response time is needed. In those circ*mstances, contact your personal health care provider directly. In emergency situations, please dial 911.
Communications from your health care providers via MyChart will contain important information regarding your health care. It also is possible your health care providers may decide not to communicate such information by other means if communicated through MyChart. Therefore, it is important for you to monitor regularly your message inbox in MyChart and your personal e-mail for message notifications. You agree that you will not hold Johns Hopkins liable for loss, injury or claims resulting from your failure to read messages in a timely manner.
You will be notified via e-mail when there is new medical information to be viewed on MyChart. Notifications may include, but are not limited to, provider messages, test results, prescription renewals, letters, questionnaires, after visit summaries and appointment status and reminders. Any person with access to your e-mail will be able to see this notification. This could include your spouse, employer or anyone else that can access your e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that you would not want others to know. You should take this into account when providing an e-mail address and when sharing any information required to access your personal e-mail account. By accepting these Terms of Use and continuing to use this site, you agree to receive communications by e-mail.
You will also be given the opportunity to access patient educational materials through MyChart. These educational materials are provided by a third party and for your convenience only. We may or may not have any control over these items or their content and do not assume any liability or responsibility for them. Any questions you may have about your care or treatment should be addressed directly with your providers, and you should not rely on these educational materials as your exclusive source of information.
MyChart Bedside
You may be offered MyChart Bedside to access some of your clinical information while you are admitted as an inpatient to a Johns Hopkins Medicine facility. Johns Hopkins is under no obligation to offer any patient the ability to use MyChart Bedside and may exercise its discretion in offering such use. Use of MyChart Bedside is free of charge to you as the patient. Some of the information in MyChart Bedside may only be available for a limited time after you are discharged, and not all past inpatient encounters will be available for viewing.
You may be offered the use of a Johns Hopkins Medicine-owned tablet to use while an inpatient to access MyChart Bedside. You will be able to access and use several applications (“apps”) on the tablet using your own personal account log-in. You will not be able to download any apps that have not been preloaded onto the tablet. By agreeing to use MyChart Bedside, you understand that the tablet provided to you is a loan. You agree not to take the tablet outside of your hospital unit and agree to take reasonable measures to protect the tablet from loss or damage. You may be responsible for any loss or damage to the tablet caused by you. At the end of your hospitalization, you agree to return the tablet to the docking station within your hospital room or to a member of your clinical team. All of your personal health information and any other data, including any log-in information, that was stored in the tablet will be erased once you are discharged from the hospital.
If you do not have a MyChart account yet, you will be given the opportunity to create one during your hospitalization.
The information in MyChart Bedside may not fully reflect clinical data, such as the clinical staff assigned to your care team. If you have any questions, you should ask a clinical team member. MyChart Bedside should not be used as a replacement for necessary communication with your clinical care team. Any question you may have about your medical care or lab results should be directed to your care team. You should not rely on information provided by MyChart Bedside to make decisions.
MyChart Bedside also provides you with the ability to create notes and create audio and video recordings that will be accessible through your MyChart account after your discharge. These notes and recordings may help you remember certain care instructions provided to you. PLEASE NOTE: ANY AUDIO OR VIDEO RECORDING OF JOHNS HOPKINS MEDICINE EMPLOYEES OR WORKFORCE MEMBERS IS STRICTLY PROHIBITED WITHOUT THE EXPLICIT CONSENT OF THE EMPLOYEE OR WORKFORCE MEMBER. Failure to comply with this consent requirement may result in immediate termination of your MyChart Bedside account and potentially discharge from the hospital. Since these notes, audio or video records created through MyChart Bedside will be accessible through your MyChart account after you have been discharged, if you have provided anyone with access to your MyChart account, they will have access to these additional notes and recordings. These notes and recordings are not part of your official medical record. While Johns Hopkins reserves the right to access these notes and recordings, they are not viewable by clinical care team members in the normal course of providing you treatment.
MyChart Bedside has a feature called “Happening Soon”. You may enter personal events, but those will not be visible to the clinical staff involved in your care. Please note that entering this information is for your purposes only.
Johns Hopkins Medicine reserves the right to remove the tablet and/or discontinue your MyChart Bedside account or a portion thereof for any reason, including, but not limited to, abuse or mishandling of the application or tablet, interference with clinical care, behavioral issues, or failure to comply with these Terms of Use or Johns Hopkins Medicine policy. Such termination may occur without any notice to you. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such termination of discontinuance. The preceding Terms of Use will also apply to your use of MyChart Bedside. Any reference to MyChart in the following Terms of Use will include MyChart Bedside.
MyChart Central
If you have MyChart account(s) at other organizations in addition to a Johns Hopkins Medicine MyChart account, you may be able to view all of your information from those organizations after logging into your Johns Hopkins Medicine MyChart account. This feature is called MyChart Central, which you may activate within your Johns Hopkins Medicine MyChart account under Profile, Link My Accounts. This feature allows data from multiple MyChart accounts to be viewed in one place, but does not affect the underlying data that resides within each of your separate MyChart accounts. Due to technical limitations of the system, it is possible this feature may not be available to you.
Epic Community Connect
Please be aware that, although you may be able to access certain information or schedule with certain providers through your Johns Hopkins MyChart, your provider may not be a Johns Hopkins employee or physician. To facilitate the coordination of care, Johns Hopkins has given certain community non-Johns Hopkins providers the ability to use the Johns Hopkins electronic medical record system and its MyChart system for their own patients. As a result, patients are able to use their Johns Hopkins MyChart to connect to these other practices or providers, view their notes and results from these providers, and, in certain cases, schedule appointments with these providers. These are independent community practices and providers and are not part of Johns Hopkins Medicine. While we offer this capability to our patients as a convenience, Johns Hopkins is not responsible, in any way, for these community practices or any of their activities. A list of these Epic Community Connect health care practices can be found on general the MyChart website.
Security Considerations
Information from your medical record that is accessible through MyChart is intended for your access only (subject to the discussion below under “Proxy Access”). You will have a unique username and password for MyChart and a pin for MyChart Bedside, which will provide you with such access, which are crucial to protecting the security of such medical record information. Therefore, you should select a password or pin that is confidential and it should not be shared with anyone. In the event you believe your password or pin has been compromised, you may change it anytime through MyChart.
Johns Hopkins will utilize certain security measures within the scope of MyChart such as verification of identify through the use of specific activation codes and the tracking of any activity within the account. However, once you access your medical information through MyChart, you are solely responsible for maintaining the security of such information on your end as well as the information required to access such information (i.e., username and password or pin). Specifically, you are responsible for the results or consequences of your communications regarding, or the sharing of, information accessed via MyChart.
Minors
An individual must be age 13 or older to request a personal MyChart account. Parents or legal guardians of minor children may request access to the minor child's medical information by following the terms outlined in the "Proxy Access" section of these Terms of Use. However, the full spectrum of MyChart services will not be available for the records of minor children between the ages of 13 and 17 (inclusive). Under state and federal law, there are certain types of medical information that the parent or legal guardian of a minor patient may not view without consent of the minor patient. Because of these requirements, the full spectrum of services to parents or legal guardians of minor patients in this age category cannot be offered. Thus, when a minor patient reaches age 13, restrictions will be placed on parents’ or legal guardians’ MyChart access until the minor reaches age 18. At age 18, a child is no longer a minor and access by parents or legal guardians will be terminated automatically. If you are the legal representative of a patient, you may still be entitled to receive a copy of the patient’s medical record by contacting the provider directly.
Proxy Access
Proxy Access Based on Age and Medical Status of Patient
A parent or legal guardian is permitted to have access to his or her minor child’s online health information through MyChart. This type of access is known as proxy access. Until a child turns 13, a parent or legal guardian may have full access to their children’s online health information. Due to technical limitations and certain State and District laws that allow minors to consent to limited treatment services on their own and control access to the information related to those treatment services, a parent or legal guardian of children aged 13 to 17 years of age has limited access to the minor’s online health information. The amount of information the parent or legal guardian will be able to see in MyChart does not affect any other rights the parent or legal guardian may have to obtain a minor child’s medical records through other mechanisms. Patients 13 or older are eligible to have their own MyChart account. At age 18, a patient is no longer a minor and proxy access by parents or legal guardians is automatically terminated.
Patients 18 years or older may authorize other individuals to have access to their online health information. The Sharing Hub in MyChart can be used to send invitations to give access to a proxy.
Legal representatives of patients who lack the capacity to make their own health care decisions are permitted full proxy access to the patient’s online health information upon presentation of appropriate legal paperwork.
Once a patient is deceased, a proxy’s access to the patient’s MyChart account is automatically terminated.The personal representative of a deceased patient is permitted to request full proxy access to the deceased patient’s online health information upon presentation of appropriate legal paperwork.Access to a decedent’s MyChart information is valid for a maximum of one year and then access is automatically terminated.
If the proxy’s legal relationship with the patient changes, the proxy must inform Johns Hopkins immediately by contacting the MyChart Help Desk.Johns Hopkins reserves the right to revoke proxy access at any time for any reason.
More Information
Click here to access our MyChart for Parents and Caregivers: Accessing Another Person's Health Records webpage.
Revisions/Changes
Johns Hopkins may revise the information on this website or otherwise change or update the website, including these Terms of Use, without notice to you. You are encouraged periodically to read these Terms of Use to see if there have been any changes that may affect you. Your continued use of the website will signify your continued agreement to these Terms of Use as they may be revised.
Disclaimer of Liability
JOHNS HOPKINS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES CONCERNING MYCHART AND ITS USE BY YOU, AND PROVIDES THE SAME ONLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND/OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WARRANTIES OF PERFORMANCE, AND ANY WARRANTY THAT MIGHT OTHERWISE ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Under no circ*mstances shall Johns Hopkins be liable for incidental, special, indirect, direct or consequential damages or loss of profits, interruption of business, or related expenses which may arise from your use of or inability to use MyChart and other services provided hereunder, including, but not limited to, those resulting from defects in software, communication lines, virtual private networks, the Internet, or your Internet service provider, access system computer hardware or software or other service or device that is used to access MyChart and/or documentation, or loss or inaccuracy of data of any kind, whether based on warranty, contract, tort, or any other legal theory, and whether or not Johns Hopkins is advised of the possibility of such damages.
IN ADDITION, JOHNS HOPKINS DOES NOT GUARANTEE THAT USE OF MYCHART WILL BE FREE FROM UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, INTENTIONAL OR INADVERTENT INTRUSIONS, VIRUSES OR WORMS OR OTHER MECHANISMS THAT MAY ATTACK YOUR COMPUTER OR OTHER ELECTRONIC DEVICE. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR COMPUTER HAS ADEQUATE PROTECTIONS AGAINST ANY OF THE FOREGOING. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR INFORMATION WILL BE TRANSMITTED OVER THE INTERNET AND THAT THERE IS NO GUARANTEE OF ACCURACY OR SECURITY.
THE MARYLAND UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR ANY VERSION THEREOF (“MUCITA”) SHALL NOT APPLY TO THIS AGREEMENT AND, TO THE EXTENT THAT MUCITA IS APPLICABLE, THE PARTIES AGREE TO OPT-OUT OF THE APPLICABILITY OF MUCITA PURSUANT TO SECTION 22-104 OF THE COMMERCIAL LAW ARTICLE OF THE ANNOTATED CODE OF MARYLAND. You may continue to use alternative methods of communication for contacting your health care provider at any time, regardless of whether MyChart is available.
Johns Hopkins takes no responsibility for, and disclaims liability from, any results or consequences from your intentional or unintentional sharing of, provision of access to, or disclosure of your username, password, activation code or medical record information available through MyChart.
Governing Law
These Terms of Use will be governed by Maryland law without giving effect to any choice of law rules or principles. You agree that Howard County, Maryland shall be the sole and exclusive venue for any legal action or proceeding between Johns Hopkins and you for any purpose concerning these Terms of Use. Any cause of action or claim you may have with respect to Johns Hopkins must be commenced within one (1) year after it arises, except to the extent such limitation is not enforceable. To the fullest extent permitted by law, each party to these Terms of Use waives his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to MyChart.
