No, being a customer service representative is not a hard job. It's not the easiest job either. Lots of customer service representatives must work long hours, deal with angry customers and low wages. The term customer service representative is a catch-all job title for many different roles in customer service.
There are many different types of customer service representatives and different degrees of difficulty. A customer service rep who provides phone or online customer care typically works at a call center. Working at a call center can be high-pressure and distracting (e.g., loud, big open office). Other call centers, however, allow you to work from home.
A customer service rep can be a great job for someone who enjoys people and has a good deal of patience. A common occurrence when working as a customer service representative is dealing with angry customers, who may yell at you or just act in ways that make it very difficult to understand and solve the problem.
If you are not a good problem solver and not a people person, then this job would be hard for you.
The work schedule of a customer service representative can be quite variable depending on the industry. Some companies have you work regular nine-to-five. Others have round-the-clock hours and may expect you to work the graveyard shift. Some customer service reps have weekends and holidays off, while others must work on those days.
