Customer Support | Southern Bank (2024)

To order checks for the first time: Visit your local branch and speak with a Personal Banker or call our Resource Center at 855-452-7272

To reorder checks: Visit your local branch and speak with a Personal Banker, call our Resource Center at 855-452-7272, or click here to reorder checks online.

To initiate a wire transfer please visit a Southern Bank branch.

If you plan to initiate several wire transfers and do not wish to come to the branch multiple times, you can complete an authorization form. This form must be completed before the wire request and a signature is required.

If you are a business customer, you can send your own wires through your online banking platform using our Cash Management Services. To request information about Cash Management Services or to get signed up, please complete this form and a Business Banking Specialist will contact you.

Visit a Southern Bank branch. Most branches have safe deposit boxes, with the exception of the following:

• Poplar Bluff – Oak Grove
• Dexter - Business 60
• Anna
• Searcy
• Jonesboro – South Main
• Springfield - South National

Visit our Locations Page

Click here to view the fee schedule.

Yes. Southern Bank offers a 24/7 telebanking service that allows you to access any of your accounts by phone. With our telebanking service you can:

• Check your account balances
• See if your check has cleared
• Transfer funds between accounts

Click our telebanking number to call - (877) 448-8444 >

Supported Browser Policy

Last Updated September 2023

We will regularly announce any new updates to the supported browser policy as required.

Apiture supports the desktop browsers listed in the table below and is committed to ensuring these browsers successfully meet functional and all minimum design requirements.

Browsers that are not mentioned in the table are considered unsupported. Such browsers may be used, but the user may experience features that do not function properly. Beta versions of browsers are not recommended for use.

Online Banking - Desktop Version

• Google Chrome 115 and newer (considered to offer an optimal Online Banking experience)
• MS Edge 115 and newer
• Mozilla Firefox 115 and newer
• Apple Safari 14 and newer

Mobile Application Support

• Apple iOS13+; iPhone 6s and above
• Android 10+; Various Devices

Important Notes

Transport Layer Security (TLS) and Encryption – Must support a minimum of TLS 1.1 and 128-bit encryption (preferably TLS 1.2 and 256-bit encryption).

JavaScript – Must be enabled for Online Banking to function properly. Certain functionality will be unavailable without JavaScript enabled.

Cookies – Must be set to allow 3rd party cookies for the Online Banking interface to properly function.

Screen Resolution – A minimum screen resolution of 1024 by 768 pixels is suggested to view the site correctly.

Pop-Up Windows – Must be allowed in the browser for full Online Banking functionality, including session time out notifications.

Bill Payment providers (Apiture partners) – Browser requirements for single sign-on bill payment pages may vary from the above list. These policies are posted separately on Digital Banking support sites

3rd Party Vendors or SSOs (Single-Sign On) – Any institution-specific 3rd party vendors (SSOs) may have additional browser requirements. Apiture does not test browser functionality requirements for these vendors. Institutions should notify their users of any specific requirements for 3rd party products.

You must be enrolled in online banking to log in. If you recently enrolled, please note it may take up to two business days to process your request. Your enrollment will be verified by a member of our team and you will be notified when you are able to access online banking. If you have not received access to online banking, please contact us at 855-452-7272

1. If you have forgotten your Access ID, please call our Resource Center at 855-452-7272 to retrieve it.
2. If you have forgotten your Passcode, click Forgot Passcode to reset it.
3. Make sure your browser is up-to-date or your mobile device and app are updated.

Call our Resource Center at 855-452-7272

1. Log in to your online banking profile
2. Click the arrow beside your name
3. Select Contact Information

If you do not utilize online or mobile banking please visit your nearest branch to update your information.

All Southern Bank Mobile Deposits made before 4 PM CST are processed and credited that evening and generally available on the next business day under Southern Bank’s Funds Availability Policy. Items deposited after 4 PM on Friday or throughout the weekend will be processed the next business day, with availability of funds on the business day following when the deposit is processed. If your item was one of the following it could not be deposited using mobile deposit:

• Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into.
• Checks containing an alteration on the front of the check or item, or which you know or suspect are fraudulent, or otherwise not authorized by the owner of the account on which the check is drawn.
• Checks payable jointly, unless deposited into an account in the name of all payees.
• Checks previously converted to a substitute check, as defined in Reg. CC.
• Checks drawn on a financial institution located outside the United States.
• Checks that are remotely created checks, as defined in Reg. CC.
• Checks not payable in United States currency.
• Checks dated more than 6 months prior to the date of deposit.
• Checks or items prohibited by the bank's current procedures relating to the services or which are otherwise not acceptable under the terms of your account.
• Checks with any endorsem*nt on the back other than that specified in this agreement.
• Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
• Checks that have previously been deposited or negotiated in any way via any method at Southern Bank or any other financial institution.
• Foreign checks
• Savings Bonds
• Returned or re-deposited checks
• Rebate Checks
• Money Orders

If your item was over your deposit limit it may not be deposited using mobile deposit. Contact us at 855-452-7272 or visit your local branch to discuss mobile deposit limits.

To begin enrolling in online banking you will need your account number.
You can enroll in online banking from either the mobile app or www.bankwithsouthern.com:

1. Click Enroll
2. Agree to the Terms and Conditions
3. Enter your information in the Online Internet Banking Enrollment Form and click continue.*
   *Note: The physical address you enter must match the one we have on file.
4. Create an Access ID and Passcode and select Security Questions
5. Click Submit

Your enrollment will be verified by a member of our team and you will be notified when you are able to access online banking. Verification is typically completed within one business day. If you have not received access to online banking, please contact us at 855-452-7272.

Resetting your passcode can be completed from the online banking platform or mobile app.

To reset your passcode from the mobile app:

1. Log in
2. Click More
3. Select Change Passcode

If you have forgotten your passcode, select Forgot Passcode. Follow the prompts to reset your passcode.

To reset your passcode from the online banking platform:

1. Log in to mobile banking
2. Click the arrow beside your name and select Change Passcode

If you have forgotten your passcode, select Forgot Passcode. Follow the prompts to reset your passcode.

1. Log in to Online Banking (desktop or laptop).
2. Select "Services & Settings" from the task bar.
3. Select "View Statements" from the drop down.
4. Select "Opt in for all accounts" or select the account you wish to receive online statements for.
5. Read and accept the Electronic Document Disclosures.

1. Log in to your online banking profile
2. Hover over Accounts and select the account you wish to view
3. From the quick links menu on the right side, click Statements

How to request Bill Pay for your account:

Log in to Online Banking (desktop or laptop)

1. Click on the Bills & Payment tab at the top of the page.
2. Under Preferences, select Modify account access. This will take you to the accounts page where you will see a list of your accounts.
3. Under Actions, next to the account that you wish to add Bill Pay, click the I want to drop down arrow and select Edit.
4. On the account access information page, the last item is called Available Services. Check the radio button next to Basic with Bill Pay.
5. Select 'Click here to request bill pay service'

Our internet banking team will approve your request within 2 business days.

Transfer Money via Online Banking

1. Log in to your online banking profile
2. Hover over the Move Money tab and select Schedule Single Transfer or Schedule Multiple Transfers
3. Select the accounts you wish to transfer from and to, enter a description, amount, frequency, period, and scheduled date
4. Click Transfer

Transfer Money via Mobile App

1. Log in to the online banking app
2. Click Move Money on the main page
3. Select the accounts you wish to transfer from and to, select date and amount
4. Click Continue

The cut-off time for internal transfers is 7:00 p.m. CDT; 4:00 p.m. CDT for external transfers

1. Hover over the Accounts tab.
2. Select Connect an Account.
3. Choose to connect another Southern Bank Account, an account at another financial institution, or and external transfer account.

Transfer Money via Online Banking

1. Endorse the back of the check with:
1. Your signature
2. "For Mobile Deposit Only"
3. The last 4 digits of the account where you wish to deposit the funds
2. Place the check on a flat surface with good lighting.
3. Using the Front and Back buttons, take photos of both sides of the check.
4. Enter the check amount.
5. Select the account where you want the funds deposited.
6. Enter the email address where you want the receipt sent.
7. Click Continue.
8. Review your images, amount and account info then click Approve.

You'll receive an immediate email notification confirming that we've received your deposit and another when we've accepted it for processing.

Enroll in Digital Banking

Enroll in Digital Banking with Southern Bank using the link above. Digital Banking provides access to Card Center and our suite of digital services.

Learn More

To request adding an account to your online banking, please complete the following steps from your online banking portal.

From the Welcome drop down at the top of your screen, choose All Services & Settings.

Under Preferences, Online Accounts, choose Add account.

Enter the account number(s) you wish to add, as well as the account type. Choosing a nickname and requesting bill pay services are optional.

Click on Add Account(s)

A request will be sent to our team, and we will add the accounts to the your online banking portal. Requests are generally completed within 1-2 business days.

*Some requests, such as adding a business account, may require additional documentation.

Please notify us if you believe there are incorrect charges on your account. We must be notified within 60 days of the statement date that shows the error. You can open a dispute by calling us at 855-452-7272.

A customer service representative will connect you with our Cardholder Services Department. If it is after business hours please follow the voice response options to be connected to Cardholder Services. Please note, only posted transactions can be disputed; pending charges are temporary and may change.

Please consider contacting the merchant prior to initiating a dispute. Merchants can typically answer your questions and resolve the dispute much faster than the bank. The merchant’s phone number may be located on your receipt or billing statement.

Before you open a dispute, please gather the necessary documentation. For example:

• Receipt of purchase
• Proof of return
• Date and time you contacted the merchant
• Name of the person you interacted with
• Any other information that may help us resolve your dispute.

Our Cardholder Services team will research the transaction with the merchant and their financial institution. We will notify you in writing of the results of the investigation. We process disputes according to the billing error procedures that are governed by federal law.

Call 1-800-992-3808 or visit your local branch.

Normal wear and tear may begin to affect your debit card’s functionality. To request a new debit card, visit your local branch. Most branches (exceptions: Bradford, Poplar Bluff – PP Highway, and Essex) are able to instantly issue a new debit card for you.

If you have received a brand-new debit card, make sure to activate it and then destroy your old card.

Southern Bank automatically blocks all foreign transactions (both point-of-sale and ecommerce). If you are traveling to a foreign country or making an online purchase where payment is processed in a foreign country, please notify us at 855-452-7272.

We will be able to place a travel notification on your account to prevent your transactions being flagged as fraud and your card being declined.

In addition, if you use Card Center make sure you have not restricted your card via the card controls settings.

If you have not opted in for overdraft privilege, your transaction will be declined if you do not have sufficient funds in your account to cover the transaction.

Alternatively, the merchant may be experiencing issues with their card reader.

Southern Bank automatically blocks all foreign transactions (both point-of-sale and ecommerce). If you are traveling to a foreign country or making an online purchase where payment is processed in a foreign country, please notify us at 855-452-7272.

In addition, if you use Card Center make sure you have not restricted your card via the card control settings.

To activate your debit card call 1-800-992-3808

Yes. Visit myaccountaccess.com to view your credit card account profile. See the Account Access Guide for details.

If you have not enrolled:

1. Visit myaccountaccess.com
2. Click the Enroll tab
3. Enter your information and click Submit

1. Log in to your credit card account profile at myaccountaccess.com
2. Click the Enroll tab
3. Enter your information and click Submit

Call 800-558-3424

If you need to make a deposit outside of our hours of operation, you can:

1. Make a deposit using mobile deposit.
2. Make a deposit using an ITM from 7:00am – 7:00pm Monday through Friday and 7:00am – 3:00pm Saturday. ITMs are open most federal holidays, excluding Thanksgiving and Christmas Day. The following branches have ITMs:

• Alton, Mo
• Bald Knob, Ar
• Batesville, Ar
• Cape Girardeau, Mo -Kingshighway
• Doniphan, Mo
• Jonesboro, Ar -Nettleton
• Kennett, Mo
• Marshfield, Mo
• Nixa, Mo
• Poplar Bluff, Mo -Oak Grove Rd
• Poplar Bluff, Mo -Vine St
• Searcy, Ar
• Springfield, Mo – National
• Springfield, Mo - Republic Rd
• Springfield, Mo – Sunshine
• Thayer, Mo
• Van Buren, Mo
• West Plains, Mo

To change online banking contact information:

1. Log in to online banking
2. Click the dropdown arrow beside your name
3. Select Change Contact Information

• Or contact us at (855) 452-7272

To open a personal account, you will need the following items and information:

• An opening deposit (amount varies upon account type)
• Photo ID
• Address
• Phone
• Email
• Mother’s maiden name
• SSN
• Date of birth
• Employer/occupation.

Contact your local lender or fill out the pre-qualification form